Q. I'm trying to access my account online, but I get a message that says my account is blocked, please explain?

Accounts can be blocked if fees over $20.00 are assessed, such as for a lost item. If your card has expired*, you may need to renew it. Please contact library staff for assistance.

*All Pasadena library cards expire every 3 years, so we can ensure your contact information and account are current. If you have not moved or changed phone/email address, we can renew your card for another 3 years. Just contact us by phone, Ask Us, or in person at any location during operating hours. If you need us to update any of your contact information, please let us know.